Support Pro-Tec
IDSeal Guardian Support
Please browse the product support information listed below. Click on the desired support information for detailed explanations.
IDSeal PC Cleaner (Up to 4 Devices)
IDSeal Pro-Tec (Up to 4 Devices)
General
- How do I install IDSeal Pro-Tec?
- What is VPN and how do I turn it on/off?
- How do I perform a scan with IDSeal Pro-Tec?
- How do I perform a scan from the system tray?
- How do I activate/deactivate Webcam Protection?
- How do I activate/deactivate Microphone Protection?
- How to setup and activate Tracking Protection?
Login Credentials Vault
- What is the Login Credentials Vault?
- How do I perform a scan of my login credentials?
- How do I delete a username and password record?
- How do I encrypt my files into the vault?
- Do I have to delete or to move to the Vault?
- How do I get access to the Vault?
- How do I lock the Vault?
- How do I add a new entry to the Login Credential Vault?
- How do I delete an entry from the Login Credential Vault?
- How do I edit a Login Credential in the vault?
- How do I copy a password from the vault?
- How do I import passwords to the vault?
- How do I export passwords from the vault?
- How do I find a specific entry in the vault?
- How do I add category in the vault?
Documents Vault
- How do I perform a scan of my documents?
- What are these scan results?
- Can I open the file from the result screen, review it?
- How do I access the documents vault?
- How do I add a new document to the Vault?
- How do I lock the Vault?
- Can I add a file that is not shown in the scan results to the vault? Can I add other file types? What about folders?
- How do I add an entire folder to the vault?
- How do I restore a file/folder from the vault?
- Can I edit a file that is in the vault?
- How do I export my documents from the vault?
- How do I import documents to the vault if I have already been using IDSeal Pro-Tec?
- How do I add and manage categories in the vault?
Browsing Tracks
Tracking Blocker
Antivirus
Settings and Configurations
- How do I change my language settings?
- How do I change the frequency of the Vault password request?
- How do I turn on/off the daily summary notification?
- How do I enable/disable automatic scanning?
- How do I add a scheduled scan?
- How do I delete a scheduled scan?
- How do I show passwords in login credentials dashboard?
- How do I change where IDSeal Pro-Tec scans?
- How can I change the frequency of my threat definition updates?
- How do I add/remove a website from the exclusion list?
- How do I enable/disable IDSeal Pro-Tec to run on startup?
- How do I enable/disable login credentials prompt when logging in online?
- How do I find my license information?
- How do I change my license?
- How do I find my computer ID?
- How do I set IDSeal Pro-Tec to exit on close?
- How do I enable/disable automatic updates?
IDSeal Cloud Backup (Up to 2 Devices) (2 TB)